ReBEC support is provided exclusively by official online channels.
Service channels: * IA ReBEC@ (virtual assistant): automated service 24 hours a day, 7 days a week * Humanized chat: from Monday to Friday, from 8 a.m. to 12 p.m. (Brasília time) * Institutional WhatsApp / Dedicated line: +55 21 97203-4750
Service is available Monday through Friday, from 9:00 a.m. to 4:00 p.m. (Brasília time).
Priority and/or urgent administrative requests outside business hours may be sent to: plantao.rebec@gmail.com
We recommend that all requests include the login, linked email address, or study registration number (RBR-xxxxxxx), when applicable, to ensure faster assistance.
